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Frequently Asked Questions (FAQ)
Don't leave with any unanswered questions.
Have a look through some of our FAQ and answers below.
Don't see a question and answer you are looking for?
Contact us and we'll be glad to answer any questions you have!
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Are we licensed?Yes. Our tax attorneys and settlement officers are licensed and approved by the state of California to carry out their primary duties.
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Do you work with businesses or individuals?We work with both businesses and individuals.
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Is there a minimum you need to owe for our services?Our minimum requirement is that our clients owe at least $5,000. The reason for this is, if you owe less than that, it is likely that our services would cost you more money than you would end up saving.
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What if you don't know how much money you owe?Not to worry, we can have our initial phone consultation as long as you have a rough estimate of how much you owe. We recommend that you get a quote from the IRS to determine a more accurate estimate of how much you owe in back taxes and liabilities. You can do this by contacting your local IRS office.
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What documents do you need to move the process along?In order to prove your financial hardship to the IRS, we will need to provide the Federal/State government with updated financial documents, such as: Copy of the three (3) most recent pay stubs Proof of any additional income you received on a monthly basis Copy of the three (3) most recent bank statements Copy of your last tax return Proof of all household expenses over the past three (3) months Proof of current state or federal tax liability and payment plan (if applicable) Most recent mortgage statements Proof of one (1) month’s non-business transportation expenses Proof of payment for health insurance and out-of-pocket medical expenses Additional documents may be required. Please confirm which financial document you need for your case with your case senior settlement officer.
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How much will you end up paying?The cost of your resolution is determined on a case-by-case basis, with the main contributing factors being your tax liability situation, and the program that we have you on. Your Settlement Officer will quote you an estimated cost of your resolution during the initial consultation, though the final cost will be determined based on the findings from our tax analysis. To receive a custom price estimate for your resolution, please call +1 (949) 742-5697.
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How long does it take?Due to the individual nature of IRS resolutions, each case's timeline will differ. An IRS resolution generally takes about 3 to 8 months, and other factors can affect this estimated timeline. Please note that due to the current pandemic, the IRS has been severely backlogged in some of its resolution processing. You may notice a delay achieving your case resolution.
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Who can you speak to if you still have questions?You can contact one our certified specialists and senior settlement officers at +1 (949) 742-5697 or email us at info@taxsupporthotline.com.
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